Shipping

Myth vs. Reality of Last-Mile Delivery
October 18, 2019 at 1:17 pm

Retailers have long held that the customer experience is based on enhanced in-store experience, as well as an equivalent online experience that offers seamless shopping. The study of customer experience has rightfully included strategies that include hiring knowledgeable and highly trained customer service agents and retail salespeople, placing online retail on an equal status to…

Walmart Launches ‘InHome’ Grocery Delivery Program
October 17, 2019 at 11:49 am

Walmart has launched a new service that will deliver groceries and put them away in your fridge, CNBC reported. The service, called InHome grocery delivery, is a membership program that has an introductory price of $19.95 a month, but also requires customers to purchase a $49.95 smart door lock kit or smart garage door kit.…

How Delivery is Challenging Service for the Customer Experience Crown
October 9, 2019 at 10:54 am

Brands have traditionally invested heavily in customer service as a central component of the customer experience. However, new research from project44 suggests that may be changing. The apps that power our lives, and specifically those that power our purchases, have continued to evolve, reshaping the customer experience. As a result, delivery, which was once a…

Walgreens to Offer Drone Delivery Service
September 23, 2019 at 11:11 am

Walgreens and Wing Aviation LLC, a member of the Alphabet family of companies, announced last week that it's offering what it calls "store to door" delivery of "health and wellness, food and beverage and convenience items — via state-of-the-art drone technology — in minutes," according to a press release. Wing, the first drone operator certified…

Macy's to Test Free Same-Day Delivery in Select Markets
September 20, 2019 at 11:29 am

Macy's announced that it will be testing free same-day delivery in 30 markets for orders of $75 or more starting on Oct. 1. Though the department store first began offering same-day shipping in 2017, the pilot is the first time Macy's will ship orders for free, allowing shoppers to bypass the $8 fee. Orders placed…

Why Shipping Must Be a High Priority for Online Retailers
September 19, 2019 at 12:09 pm

The global e-commerce market is continuing to boom, and as the industry matures it’s clear that shipping is as important to success as any other aspect of business. Shoppers might love the product, but if they don’t like the shipping options, they won’t buy. Offer them cheaper or better choices at checkout, and they’ll probably…

FedEx Announces 2020 General Rate Increase
September 18, 2019 at 1:13 pm

FedEx announced on Monday its annual general rate increase for 2020. Effective Jan. 6, 2020, FedEx Express (Domestic, U.S. Export and U.S. Import), FedEx Ground, and FedEx Home Delivery shipping rates will increase by an average of 4.9 percent, while FedEx Freight will increase rates by an average of 5.9 percent. How will this affect…

Take a Page From Amazon’s Shipping Playbook
September 5, 2019 at 3:05 pm

Every retailer and shipper is constantly trying to keep up with Amazon.com. Some are even chasing the ultimate accomplishment of surpassing the online retail giant. Similarly, even Amazon pushes itself to be the best, as it knows that with each conquered goal there's higher expectations from customers waiting for it. As retailers imagine Amazon flipping…

FedEx Ending Ground Deliveries for Amazon
August 8, 2019 at 12:56 pm

FedEx will not be renewing its ground-delivery contract with Amazon.com, which expires at the end of this month, CNBC reported. A spokesperson for FedEx said the decision is consistent with the company's strategy to focus on the broader e-commerce market. “We're constantly innovating to improve the carrier experience and sometimes that means re-evaluating our carrier relationships,”…