Shipping

Retail During the Pandemic: What We Can Learn From Transportation and Delivery Data
May 12, 2021 at 12:57 pm

Looking back on the last year, the retail sector underwent a massive change as consumers were confined to their homes, unable to shop in person. While e-commerce had been steadily growing over the last decade, the industry saw a significant surge in 2020, with online shopping growing 44 percent. Allured by promises of two-day and/or…

Consumer Behavior Insights for Mother's Day 2021
May 6, 2021 at 5:42 pm

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss the upcoming Mother’s Day holiday and what retail trends we can expect to see this year. The UPS issued its first “UPS Pulse Perspectives: Mother’s Day Survey” to better understand how consumers are preparing for the first major gift-giving holiday of…

4 Ways to Exceed Customer Expectations Through Delivery
April 27, 2021 at 7:15 pm

As an experienced retailer, you already know that customer satisfaction rests on product quality and distribution (i.e., delivery). In this day of e-commerce and digital shopping, customers expect products to arrive quickly, whether the product in question is a bottle of dish detergent or a large, heavy refrigerator. If delivery expectations aren’t met, customers might…

Amazon Expands Prime In-Garage Grocery Delivery to More Than 5,000 Cities and Towns
April 27, 2021 at 4:06 pm

Amazon.com on Tuesday announced that Key by Amazon In-Garage Grocery Delivery is expanding to everywhere grocery delivery from Amazon is available, providing service to more than 5,000 U.S. cities and towns, according to a company press release. Originally launched in five cities last November, Key In-Garage Grocery Delivery can now be used by millions of…

Retail Delivery and Fulfillment: Pain Points and Opportunities Ahead
April 8, 2021 at 5:16 pm

The retail world was rocked this past year with pandemic-led surges in demand for e-commerce and at-home delivery. While many retailers were successful in making the pivot or ramping up their delivery cycles to meet capacity, it certainly didn't come without its challenges. The interesting aspect to the surge in e-commerce we experienced this past…

How Last-Mile Delivery is Evolving and How Retailers Are Adapting
March 16, 2021 at 4:43 pm

The spread of the pandemic has dramatically changed the way shoppers purchase goods. While there was already an increase in online shopping prior to the pandemic, that has jumped to record numbers amid shutdowns. Customers have grown accustomed to the convenience of receiving their products straight to their door. An Oracle survey reported that not…

Walmart Drops $35 Minimum Order on its Express Delivery Service
March 1, 2021 at 6:51 pm

Walmart is lifting the $35 minimum order required to use its Express Delivery service, which brings items to customers in less than two hours. Express Delivery allows customers to order items from Walmart’s food, consumables and general merchandise assortment such as produce, pantry staples, everyday essentials, toys and electronics, and is currently offered in 3,000 Walmart stores. Express orders are…

Dark Stores Solve for the Fragility of Supply Chains. But Are They Possible for All Retailers?
February 23, 2021 at 6:38 pm

With COVID-19 restrictions driving a shift to online shopping, shipping and logistics were a nightmare this past holiday shopping season. However, for some retailers, “dark stores” have proven to be a key tactic for combatting the madness. Dark stores are physical store locations that have been turned into fulfillment centers, taking pressure off the supply…

How to Adapt to Amazon’s Latest Push for 1-Day Delivery, Part 2
February 17, 2021 at 8:51 pm

Amazon.com's new Seller Fulfilled Prime (SFP) requirements went into effect on Feb. 1, 2021. Third-party SFP sellers must now show a nationwide one calendar-day or two calendar-day delivery promise on their Amazon product detail pages. Also, they must meet the strict delivery speed metrics on all such orders. For more details on the new SFP…

Cyber Season is Here to Stay: How Shipping Agility Needs to Adapt
February 15, 2021 at 7:16 pm

Holiday shopping 2020 looked very different than prior years. COVID-19 turned Cyber Monday into Cyber Week and beyond, as we continue to deal with an extended e-commerce boom. The “Cyber Season” that COVID has created is here to stay, even with an expected return to normalcy in 2021. With an overwhelming reliance on online shopping…