Shipping

When Delivery Becomes the Store’s Business
February 7, 2021 at 8:45 am

The COVID-19 pandemic created a major spike in outsourced delivery services as restaurants, grocery stores and retailers rushed to adapt to an overnight shift in consumer behavior. Months later it has become clear that the home delivery shift is here to stay, and the high fees and unpredictability of outsourced services are no longer tenable.…

Amazon Eases Third-Party Seller Delivery Requirements
January 6, 2021 at 7:20 pm

Amazon.com is easing third-party seller delivery requirements, CNBC reported. This is due to ongoing constraints on major shipping carriers as a result of the coronavirus. The e-commerce giant announced in August that starting in February 2021, members of Amazon's Seller Fulfilled Prime (SFP) program would be required to make deliveries on Saturdays, and meet one- and…

Best Buy Store Associates to Make Home Deliveries
December 10, 2020 at 7:00 pm

Best Buy is bolstering its delivery options with just a few weeks left in the holiday shopping season. The Richfield, Minnesota-based retailer has for years used its stores as de facto warehouses for its e-commerce business; it's one of the ways Best Buy has held its ground against rivals like Amazon.com. Now it's taking the…

UPS Imposes Shipping Limits on Nike, Macy's, Gap, Other Retailers
December 3, 2020 at 4:21 pm

UPS reportedly told its drivers on Cyber Monday to stop picking up packages at some of the largest retailers in the U.S., such as Nike and Gap, after they reached capacity allocations set by the delivery company. The shipping company also halted package pickups for Macy’s, L.L.Bean, Hot Topic, and Newegg, The Wall Street Journal reported Wednesday, citing internal documents…

How Retailers Can Navigate 'Shipageddon' and Preserve Customer Relationships
December 3, 2020 at 10:27 am

In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Kristina Stidham discuss an article recently published by Total Retail titled, Top 5 Ways to Survive 'Shipageddon,' authored by Tara Kelly, founder, president and CEO of SPLICE Software. The article addresses how retailers can navigate the massive increase in online holiday sales, and the…

Top 5 Ways to Survive 'Shipageddon'
December 1, 2020 at 2:04 pm

By now you should have your logistical ducks in a row — fulfillment and shipping processes in place, seasonal help on board, forklift drivers ready to roll, etc. (If not, bookmark this page, go do that now, then come back!) But are you ready to survive “shipageddon,” the combination of the expected massive increase in…

How to Prepare Your Online Store for the Holiday Season During COVID-19
November 25, 2020 at 11:56 am

We’re already getting super hyped for the holiday season. From delicate snowfalls to generous gift-giving to spending time with family and loved ones, it really is the most wonderful time of the year. If you work in retail, however, the holiday season can mean something very different. Many boutique owners find themselves busier than ever…

Retailers Prepare Customers for Potential Holiday Delivery Delays
November 12, 2020 at 4:36 pm

Retailers and carriers are preparing for an online holiday shopping surge that could tax shipping networks and lead to delivery delays. FedEx and UPS are ramping up their holiday hiring while expanding their weekend operations, as well as asking retailers to use their shipping network when there's more slack. And stores are pushing shoppers to…

Preparing for Holiday Shopping (and Shipping) During a Pandemic
November 10, 2020 at 11:37 am

As we approach this year’s holiday season, one thing is certain: holiday shopping will be anything but traditional. Consistent ebbs and flows in retail sales, paired with COVID-19 resurgences across the U.S., have completely transformed consumer behavior as we know it — paving the way for an unprecedented holiday shopping experience. According to our latest…

FedEx, UPS Warn Shippers of Holiday Delays
October 20, 2020 at 12:30 pm

FedEx and UPS have informed retail customers to expect delays in having their orders picked up as most of their capacity for the holidays is already filled. As many as 7 million packages a day could be outside of maximum capacity for the parcel delivery services, according to estimates by ShipMatrix. Brie Carere, executive vice…