Shipping

How to Make Free Shipping Profitable (Even With COVID-19), Part 7
April 1, 2020 at 11:34 am

There are hidden costs in order fulfillment that can be minimized or eliminated by streamlining your supply chain. Options such as buy online, pick up in-store (BOPIS) and ship-from-store are increasingly popular among merchants as lower-cost fulfillment, especially during the COVID-19 pandemic. Any cost reduction within the supply chain can ease the burden of offering…

Teamwork Makes the Shipping Dream Work
March 18, 2020 at 3:08 pm

What’s the one part of order fulfillment that almost every department has a hand in? You guessed it: shipping. This last step of the fulfillment process can make or break your bottom line and can completely change the customer experience from excellent to unsatisfactory. This makes shipping one of the most important plays in the…

Amazon Warns of Shipping Delays From Surge of Orders Sparked by Coronavirus Fears
March 4, 2020 at 3:08 pm

Amazon.com on Monday warned customers that both its Prime Now and Amazon Fresh services have been overwhelmed by demand sparked by coronavirus fears and would have limited availability, according to Bloomberg. This means shoppers’ orders are being delivered more slowly than usual due to an influx of virus-spooked shoppers who are turning to the world’s largest online retailer…

Most Consumers Would Buy Local if Offered This Amazon-Like Service
February 28, 2020 at 3:15 pm

In September 2019, Onfleet surveyed 1,000 US consumers to gather their impressions on online vs. local store shopping and delivery expectations. We were surprised to learn that most consumers would buy from local stores if those stores offered one Amazon.com-like service: same-day delivery. In an era when local stores are competing fiercely with Amazon and…

More Than Fulfillment: The Key Role 3PLs Play in Today’s Retail Landscape
February 26, 2020 at 1:54 pm

Traditionally recognized for managing fulfillment services, today’s top third-party logistics (3PLs) providers play a much larger role — one that remains supportive while providing exclusive insights and guidance. They serve as an extension of the retail operations team, coordinating distribution, helping create customer experiences, ensuring on-time and correct delivery, and, maybe most importantly, serving as…

How to Make Free Shipping Profitable, Part 4
February 19, 2020 at 2:39 pm

Whether you’re a brand or a retailer, the internet is a crowded place to sell things. You're constantly fighting for coveted shopper attention in your emails, ads and paid Instagram posts. Once you have a visitor’s attention, it’s about nailing that conversion to a paid customer. Free shipping could be just the thing to bring…

How to Make Free Shipping Profitable, Part 3
February 5, 2020 at 11:19 am

You might not be familiar with or using all the services that your carrier offers in determining how best to ship your orders. By picking the best service for each type of order, you can cut down on your shipping spend and make free shipping less of a burden. In the third part of this…

Delivery Will Define the Shopping Experience in 2020: How Retailers Can Keep Their Promises
January 23, 2020 at 2:36 pm

Order delivery is now a key component of the shopping experience. With retailers racing to match Amazon.com when it comes to speed and cost, it’s critical to manage expectations across the customer journey. By making accurate promises and investing in the tools that help keep them, merchants can win sales and earn loyalty. A recent…

How to Make Free Shipping Profitable, Part 2
January 22, 2020 at 3:32 pm

The internet has made price comparisons very easy for consumers. This has compelled many merchants to compete aggressively on price. Often the lowest price wins the Buy Box on marketplaces such as Amazon.com and comparison shopping sites like Google Shopping and PriceGrabber. This puts immense pressure on sellers to set a “just right” price that's…

Amazon Lifts Ban on FedEx Ground Delivery for its Third-Party Sellers
January 16, 2020 at 12:38 pm

Amazon.com has lifted its ban on FedEx Ground delivery for its third-party sellers, resuming service on Tuesday, reports CNBC. The e-commerce giant temporarily suspended FedEx's Ground delivery for Prime shipments last month, citing poor delivery performance, which caught many of its sellers off guard during the busy holiday season. An Amazon spokesperson confirmed to CNBC that…