How to Leverage Robotic Process Automation to Rise Above Your E-Commerce Competitors
April 27, 2020 at 7:01 pm

Automation is helping merchants take a large cut of the $4.2 trillion pie that e-commerce represents today. Facebook has already integrated automation in some way or another to its marketplace through features like automated seller responses, and robotic process automation (RPA) systems are making platforms like and Shopify capable of reading and responding to…

Top 5 Trends Influencing E-Commerce Fulfillment in 2020
January 27, 2020 at 12:13 pm

As e-commerce evolves, customer expectations to get what they want — when, where, and how they want it — will only continue to intensify and further challenge brands in 2020 and beyond. The times when search and price were the only criteria for purchasing decisions are gone, and retailers today need airtight e-commerce strategies that…

The Rush to Real-Time Data: Automation Powers Next-Generation Retail Insights
October 10, 2019 at 9:46 am

In today’s digital world, data is worth its proverbial weight in gold. However, it’s not enough for retailers to just collect data to win the retail wars; they need to have a strategy to distill and apply insights from the data. For example, inventory data is particularly ripe for strategic use. By synthesizing information about…

Report: Walmart Appoints New Store No. 8 Head
June 5, 2019 at 2:15 pm

Walmart has hired Scott Eckert to run its investment arm and startup incubator, Store No. 8, according to an internal memo from Marc Lore, the retailer's head of e-commerce on Monday, and obtained by Reuters. Eckert is a former executive of Bain Capital Ventures, where he evaluated potential new investments and advised CEOs about existing…

Survey: Automation is the Key to Retailers’ Success
May 9, 2019 at 11:00 am

The retail industry is at a critical inflection point. The biggest brick-and-mortar stores are facing significant external pressures, and today’s customers have come to expect a seamless omnichannel shopping experience, every time. To better understand how retailers are faring in this uncharted retail era, Bossa Nova partnered with Wakefield Research to survey corporate retail professionals…

Shelf-Scanning Robot Improves In-Store Operations for Schnucks Markets
February 25, 2019 at 2:45 pm

In episode 184 of Total Retail Talks, Executive Editor Joe Keenan interviews Dave Steck, vice president of IT — infrastructure and application development at Schnucks Markets, a Missouri-based supermarket chain. Listen in as Steck discusses the grocer's partnership with Simbe Robotics and its use of autonomous shelf-scanning robot, Tally, to improve in-store operations and inventory management.

Walmart Testing the Use of Robots for Online Grocery Pickup
August 6, 2018 at 2:21 pm

Walmart is testing the use of storage and retrieval robotics, called Alphabot, to increase the speed of online grocery order pickup, according to a company blog post. The technology, which was developed in collaboration with retail automation company Alert Innovation, is being installed in a section of a Salem, N.H. supercenter, which will also be a dedicated…

Kroger Announces Deal With Ocado to Speed Up Grocery Delivery
May 18, 2018 at 11:48 am

Kroger announced a deal this week with British online grocer Ocado to help improve its grocery delivery services through the construction of robotically operated warehouses. A report by Reuters states the deal is Ocado's first in the United States and company’s fourth major agreement with retailers in six months. Kroger CEO Rodney McMullen called the…

Human After All — Why Retail is Not Dying
May 4, 2018 at 4:59 pm

Technology’s presence in popular culture is inescapable — so much so that the debate over whether “retail is dying” and “technology is taking over” has caused fluctuating business models in real estate, automotive and large corporations. SET Creative, an award-winning experience agency, suggests a different perspective in that we’ve underestimated the need for brick-and-mortar, human experiences for retail’s future growth. In its new whitepaper, Human After All, technology is painted as a powerful resource for commerce, but one that doesn’t entertain the essential quality that humans bring to the retail table: an understanding of consumer behavior through quality customer interaction. A marriage of physical and digital is what will save classic retail from extinction.

Robots in Retail: Move Beyond Hype Into Commercialization
April 25, 2018 at 3:01 pm

Since they first started showing up on annual trends lists in 2015, industry watchers have predicted that robots would be all the rage in retail. Fast-forward a few years and it’s clear the pace is picking up, but there’s still no consensus about the ultimate role of robots in stores. Are they best suited for…