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Reggie Brday discusses cutting through the clutter with relevant, targeted emails.
Whether you're trying to find out if your favorite store has that sweater in your size or if you're wondering if that box of cigars will arrive in time for your father's birthday, don't count on emails to solve your problems STELLAService data measuring the quality of email responses shows that the largest online retailers answer emails completely just 54% of the time.
A few surprises showed up when my company analyzed the email marketing practices of Internet Retailer's Top 500 online retailers this year. On the up side, more retailers are cross-pollinating their email and social channels for greater growth and engagement. They're also emailing more often in the critical first 30 days after opt-in. But the study also found that fewer marketers offer new subscribers options either to customize their email program or to avoid unsubscribing later on.
Smart retailers are already planning their email marketing strategies for the holidays, according to Jim Davidson, manager of marketing research at Bronto, who spoke at the email marketing firm's breakfast event in New York City on June 12. At the event, which was part of the multicity Revenue Revolution Tour, Bronto distributed a whitepaper titled The Top 12 Marketing Tips for the 2012 Holiday Season. In part two of this series, tips seven through 12 are provided. To check out tips one through six, click here for part one.
Google's Project Glass, a wearable computer that provides an augmented reality experience, has created a buzz about how its futuristic capabilities will transform daily experiences. Among these, Google is changing the way consumers interact with retailers, bringing a new wave of mobile devices to the commercial space.
Despite all the buzz around social media, mobile apps, tablets and "the cloud," email is arguably the king of the online marketing mountain. Since around 1993, email has demonstrated a unique ability to connect with both new and current customers in a way no other channel can. In fact, according to ExactTarget, more than 93 percent of online consumers have provided their email address to at least one company or brand.
Don't make the user confirm. If you do, you'll lose more than 40 percent to 60 percent of your sign-ups on average, sometimes more depending on your category and/or your target demographics.
