E-Commerce

Research indicates that 65 percent of retailers are more likely to sell to existing customers than to new customers, and it costs five times as much to attract new ones than to retain existing ones. It’s a clear challenge to keep and add customers to retail ecosystems. To e-commerce retailers, there are significant costs to…

Consumers accustomed to inflation continued to spend in April as retail sales overcame higher prices to show both monthly and year-over-year (YoY) increases, the National Retail Federation (NRF) said Tuesday. NRF’s calculation of retail sales — which excludes automobile dealers, gasoline stations and restaurants to focus on core retail — showed April was up 0.9…

Online shopping is easy. It’s part of what makes e-commerce tick and why, perhaps, it’s an $871 billion industry in the U.S. The simple convenience of adding things to your digital cart and checking out, often with free delivery and returns, makes up for the inability to see, hold, and try on items before buying.…

Wayfair shares tumbled more than 20 percent Thursday morning after the online furniture retailer reported larger-than-expected losses in the first quarter as shoppers scaled back their spending on the home category, CNBC reports.  On Thursday, the retailer reported a first quarter net loss of $319 million, or $3.04 per share, compared with net income of $18…

While no one is suggesting that Amazon is down to its last few cents, its most recent financial figures (released February 2022) indicate an e-commerce vulnerability that hasn’t been there for years or even decades. Overall fourth-quarter sales for Amazon in 2021 grew 9.4 percent, the first period of single-digit growth since 2001. Even these…

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Prashant Kumar, founder and CEO of TechBlocks, a cloud engineering and digital services provider. Kumar discusses his technology background that led him to launch TechBlocks, the types of clients the company works with, and how the organization can help retailers. In addition, Kumar…

During Shoptalk 2022 in Las Vegas last month, Editor-in-Chief Joe Keenan interviewed Guilherme Lebelson, global vice president of direct-to-consumer at Anheuser-Busch InBev (AB InBev). In this video, Lebelson discusses his role at the company, how direct-to-consumer selling factors into AB InBev's growth strategy, and the challenges that exist in selling its products digitally. He addresses how AB InBev…

In this episode of Retail Right Now, Total Retail's Marie Albiges and Joe Keenan discuss an article recently published by Total Retail, “The Trends and Disruptors E-Commerce Needs to Address,” authored by Sanjay Mehta, head of industry, commerce at Lucidworks. Disruptive trends, supply chain issues, and the challenge to create omnichannel customer connections have made…

Retail sales in March climbed 0.5 percent from the previous month, slightly less than the 0.6 percent Dow Jones estimate and a deceleration from the upwardly revised 0.8 percent gain in February. The data came with inflation rising 1.1 percent for the month as measured by the consumer price index. Inflation rose to its highest level since…

The digital grocery sector is booming, and 2022 will be the year that this food fight becomes more intense than ever. The market is worth an estimated $800 billion, and we’re seeing more and more hungry consumers ditching their carts for smartphones and laptops to do their weekly grocery shopping. As recent research of U.S.…