Data Security

It’s a tale as old as time: You, a customer, enter a store (digital or otherwise), just looking to make a purchase and move on with your life. But you may leave with a little more than you bargained for: Your purchase of bananas, NFTs, or a limited-edition furby … and having shared your personal…

Retail is arguably one of the world’s most IT dependent sectors, and the opportunities to leverage cutting-edge technology to improve service quality, achieve affordability, and enhance the customer experience are wide open. Digital transformation and changing customer demands are driving the retail industry into one of the largest overhauls it has ever seen, and the…

Cybersecurity Awareness Month is a global collaborative initiative that aims to raise awareness and help organizations to protect their sensitive data from increasing cyberattacks. With retailers beginning to harness a data-driven approach to provide personalized experiences and omnichannel strategies to boost sales, the retail sector has become one of the tempting targets for hackers. Ahead…

E-commerce exploded during the pandemic, growing by 50 percent in just a couple years. This incredible growth came hand-in-hand with an increase in retail media networks (RMNs), which help retailers grow their online advertising business and allow brands to put their product ads right in front of online shoppers who may be looking for a…

Times are tough for retailers. The convergence of inflation, squeezed margins, continued supply chain challenges, and cybercrime is changing the playing field. The culmination of these factors has created the perfect storm of complete turmoil for retailers. As retailers try to protect their bottom line, many are turning their attention inward to see how they…

Bed Bath & Beyond said in a Securities & Exchange Commission filing on Friday that a third party improperly accessed its data this month through a phishing scam by accessing the hard drive and certain shared drives of one of its employees. The big-box retailer said in its filing that it was reviewing the data…

Imagine a customer walking into a clothing store. She browses the racks, selects a few items, and asks the sales associate for a dressing room. She walks to the dressing room and tries on the clothes. Then she heads to the counter, pays for some of the items, and leaves. We take for granted —…

Direct-to-consumer (D-to-C) businesses that previously relied heavily on Facebook as an advertising channel are now starting to realize the perils that resulted from privacy policy changes instituted by Apple. These changes have upended the digital advertising strategy for hundreds of thousands of businesses and have forced these companies to find a new path to their…

Summer is winding down, which means online retailers are once again taking steps to ensure their website operations are sufficiently bulked up to handle the approaching traffic onslaught. They're focusing on scalability, elasticity, and increasingly observability — which is emerging as a hot buzzword lately. Observability is growing in importance given today’s sprawling application and…

Selecting the right customer service outsourcing partner is key to success. Cost and customer experience are likely at the forefront of your mind as you solicit support, but security should be as high of a priority to consider in the decision-making process. Cyber attackers are getting smarter, which means retailers also have to weigh risks…