Data Security

A frictionless checkout experience and a need for data security and portability are crucial concerns for retailers and consumers alike. On one side, consumers demand payment optionality at checkout, while on the other, retailers strive to meet that challenge by utilizing various payment service providers (PSPs) and payment methods. It’s no wonder then that at…

Loyalty is big business. In the U.S., research has shown that there are over 3.3 billion loyalty memberships. Programs span across almost all markets, from supermarkets and restaurants to beauty and hospitality. For organizations, a loyalty program that resonates with consumers can set them apart from competitors. Last year, for example, Starbucks told investors that…

Forever 21 encountered what it termed a cyber incident that impacted a “limited number” of its systems on March 20, 2023. The investigation unveiled that an unauthorized third party accessed files from specific systems between Jan. 5, 2023, and March 21, 2023. The fast-fashion retailer believes that the third party hasn’t copied, retained or shared any of…

Hot Topic, best known for its entertainment and music merchandise, apparel and accessories, notified customers Tuesday it had discovered a cyber attack that may have compromised personal information. In a notice, the company said it recently identified "suspicious login activity" to certain Hot Topic Rewards accounts. After an investigation, Hot Topic found that unauthorized parties…

Despite years of work by card issuers, payment processors, businesses and regulators, card-not-present (CNP) fraud continues to grow. CNP fraud increased by 8.5 percent from 2022 to 2023, and it’s projected to represent 73 percent of card fraud losses this year. The most recent version of the 3D Secure protocol, 3DS2, was intended to fight this…

The retail industry is impacted by fraud every day — and oftentimes every hour — as incidents continue to run rampant. Bad actors infiltrate both small and large businesses regularly, resulting in billions of dollars in losses for retailers each year. In fact, fraud cost Americans nearly $8.8 billion in 2022, with 2.4 million consumers…

Security breaches continue to pose a significant threat to retailers. With cybercriminals targeting leading retailers including WH Smith and JD Sports, the first quarter of 2023 has clearly highlighted that there's significantly more to be done to mitigate cyberattacks in the retail sector. Technological advancements have empowered businesses to strengthen their cybersecurity. However, hackers continue…

It’s clear that artificial intelligence is here to stay. Soon, every piece of software and industry will have AI in it. But, naturally, it’s scary. There's so much unknown and the recent Senate hearings on regulating AI have brought up new fears across every industry. Will jobs get replaced? Why would I ever trust this…

At this very moment we're at an inflection point in the customer service industry. ChatGPT and its Google, Meta, and Amazon.com-backed competitors are the technical breakthrough we’ve been waiting for. At long last, we have the potential to break free of our contact center and BPO legacy and drive true cost efficiency through automation. In…

A supply chain is only as strong as its weakest link. Many of us were reminded of that fact during the pandemic, when everyday items that had always been readily available, like toilet paper, started to disappear from stores. Even with those days now largely behind us, scattered supply chain disruptions have persisted, most recently…