Data Security

Consumer loyalty reward programs across every facet of retail are antiquated and ineffective. Seventy-seven percent of adults in the United States participate in loyalty programs, however, more than $100 billion in loyalty points have gone unclaimed as trust in loyalty program benefits plummets. These rewards points go unused because consumers either don’t know how to claim…

Fast-fashion retailer Forever 21 confirmed it's dealing with a major credit card data breach in its retail stores. PC Magazine reports Forever 21 explained how a third party recently informed the company that there may have been an unauthorized access to payment card data at a number of its retail locations. In a press release, Forever…

It’s that time of year again. With Black Friday and Cyber Monday quickly approaching, many retailers are hoping to have customers lined up outside, eager for the doors to open, or sitting excitedly at their computers, ready to shop for the best deals. In 2016, the National Retail Federation found that more than 154 million…

Just as our devices are getting smarter, so are the hackers trying to break into them. Cybercrime will cost the world in excess of $6 trillion annually by 2021, according to a report by Cybersecurity Ventures. While this costly crime affects a multitude of players in retail — including consumers, credit card processors and merchants…

The way we shop is changing, so it’s only natural that retailers would change their approach to fit consumer demands. According to Worldpay, omnichannel shoppers spend between 50 percent to 300 percent more than single-channel shoppers. However, the tactics online retailers are adopting are surprisingly similar. In fact, they’re starting to act a little more…

We often talk about false positives in terms of cost, but what exactly is that cost? This story showcases the hidden price you pay by blocking good users. Like most people, I’m constantly engaging with the online world. I buy products and leave restaurant reviews on my computer at home, but I also browse sites, make…

A collection of the top tips featured in Total Retail’s magazine and e-newsletters this year, from content marketing to inventory management to merchandising, and much more.

Is payment fraud getting you down? If so, it's easy to see why: 73 percent of companies were targets of payment fraud in 2015. Simply put, it's no longer a question of “if” your business will get targeted, but when and how hard. You can protect your business, prevent chargebacks and avoid the loss of…

Whole Foods, which was recently acquired by Amazon.com, said Thursday that hackers were able to gain access to customers’ credit card information who have made purchases from some of its taprooms and restaurants. CNN reports the organic grocery company didn't disclose the locations of the restaurants and taprooms that were targeted, as well as how many…

Study after study of online shopping behavior has repeatedly confirmed what you already know intuitively: When consumers reach your e-commerce site for the first time, they expect to find some sort of independent verification that your company is reputable and trustworthy. New visitors might scan your site for testimonials, for example, to reassure themselves that…