Data Security
June 9, 2020 at 4:27 pm
Overall, e-commerce sales were up 25 percent by the middle of March compared with the start of the month — and they show no sign of slowing down while people navigate the new normal of shopping. That's the good news. The bad news? An increased number of online sales comes with an even greater number of…
May 19, 2020 at 12:19 pm
It’s no secret that retail has been in the midst of a massive digital transformation over the past few years, largely driven by emerging software and technology, as shoppers seek out new experiences, increased level of conveniences, and exciting loyalty-based perks and rewards. And due to current circumstances surrounding COVID-19, this has been amplified even…
April 29, 2020 at 4:13 pm
As the COVID-19 outbreak continues to threaten the world economy, it has also led to some significant threats relating to cybersecurity in the retail industry. But why retail? The answer is simple. The retail industry is the hotbed for customers' personally identifiable information (PII), and is also linked to their payment data needed to complete…
March 17, 2020 at 2:49 pm
In today’s age of digital transformation, retailers have changed the ways in which they interact and engage with consumers — starting with online shopping and e-commerce experience. In order for retail organizations to remain competitive, an omnichannel experience is critical, and with that, retail organizations are relying heavily on websites, mobile apps, online marketplaces, and…
March 13, 2020 at 3:39 pm
These days it seems possible to outsource just about everything imaginable. No time to run errands? Can’t find a good dentist? Want your dog to get more exercise? You can easily outsource all those things. But what about the security of your company’s IT functions and resources? Is it a good idea to outsource those?…
March 10, 2020 at 11:36 am
The holiday shopping season kicked off Thanksgiving weekend with a record-breaking 190 million consumers flocking to stores both in person and online. Yet, according to a new report, more than two in five (41 percent) Americans think online retail purchases make them the most vulnerable to fraud. This concern doesn't seem to be hindering sales…
March 5, 2020 at 2:43 pm
Promising service after the sale is an important aspect of selling and customer service. Whether purchasing a product or service, customers like to know they’re covered if something doesn’t go as expected. Retailers know offering this peace of mind helps customers feel more confident to spend and enjoy greater satisfaction with a purchase. But what…
March 3, 2020 at 11:46 am
Walgreens announced on Friday that it inadvertently exposed personal messages stored on its messaging app due to an internal error. On Jan. 15, officials said they first discovered an error in Walgreens’ personal secure messaging features and launched an investigation. They found a data compromise, which allowed personal messages stored on its database to be viewable by other customers.…
February 28, 2020 at 2:54 pm
Most retailers keep on hand troves of customer financials that, in the age of data-as-an-asset, are the modern equivalent of Fort Knox. The problem is that many retailers still fail to implement Fort Knox-worthy security measures, and they pay dearly for their shortcomings. The State of Cybersecurity in E-Commerce The persistence of data thieves remains…
February 25, 2020 at 10:48 am
Online sales and direct-to-consumer (D-to-C) shopping has transformed retail and the way today’s consumers discover and purchase goods and services. Challenger D-to-C brands such as Casper, Bonobos, and Stitch Fix have forced traditional brick-and-mortar brands to up their digital presence to ensure they don’t lose market share. With the majority of shopping taking place through…
