Content Management Systems

The Rise of the Marketplace Business Model
June 1, 2023 at 3:07 pm

“Marketplace” is a bit of a buzzword in the e-commerce space at the moment, and it’s not hard to see why. One-third of all U.S. business now flows through e-commerce, and 63 percent of that is through marketplaces. Marketplaces aren't necessarily replacing traditional commerce channels like brick-and-mortar stores, or even websites. Instead, they’ve expanded how retailers connect…

A Guide for Optimizing Content Management Across Your Business
July 5, 2022

The digital content landscape is constantly evolving, requiring an agile approach from retailers and brands looking to better connect with consumers. With more channels and opportunities to get your brand and its products in front of consumers, retailers must have a plan for building customer relationships by simplifying and digitizing processes throughout the customer journey. Download this whitepaper to take the next steps in improving and modernizing the way you work.

3 Ways Retailers Can Reshape Their Digital Experience
March 14, 2022 at 12:03 pm

Retailers and e-commerce players struggled with everything 2021 had to offer, from supply chain issues, delayed inventory, empty shelves, and a scarcity of talent. Based on close work alongside e-commerce and retailers and market observations, here’s how to approach 2022 with smart and tried strategies, with the focus on digital experiences and customer journeys. Large…

How Headless Commerce Can Improve UX, Increase Sales
June 16, 2021 at 5:39 pm

One of the main challenges facing retailers when moving online is looking for technical solutions. Business owners have endless options for technology platforms that can simplify and help scale their businesses. Most retailers are looking for software to improve their processes, but they often make the wrong choice. Retailers need to know precisely what the…

3 Ways Retailers Can Improve Online Customer Experience
April 5, 2021 at 4:31 pm

Customer experience (CX) has always been a priority for retailers as they seek to improve engagement and drive customer loyalty. However, the huge shift to largely online shopping, accelerated by five or more years as a result of the COVID-19 pandemic, has every retailer competing in the same online world without the benefit of eye-catching…

Why Product Content Excellence is a Priority Across Industries in This Digital Era
November 23, 2020 at 6:31 pm

The digital era has left a distinct footprint on all walks of life. From the way we order food to the mode of payments to connecting with peers and even working remotely, everything has a digital quotient. All the different impacts that the digital era has on a customer mind-set have one thing in common:…

Digital Differentiation in a Holiday Shopping Season Like No Other
November 12, 2020 at 8:50 am

This shopping season will be like no other — and it will make or break retailers based on their digital capabilities. Brands that previously relied on brick-and-mortar stores with digital as a complementary channel will see a continued sales slump, while brands that have pivoted quickly to put digital as the front and center of…

3 ‘C’s’ to Set Your Foundation for Success
January 24, 2020 at 12:24 pm

A recent Salesforce.com report, Customer Expectations Hit All-Time Highs, uncovers how “Modern customers have much higher expectations, such as proactive services, personalized interactions, and connected experiences across channels.” This message is resonating across all retailers, from big-box stores to mom-and-pop shops, as online commerce solutions become more sophisticated in delivering these personalized interactions and optimizing…