Manish Vora

Manish Vora

Manish Vora is the Business Unit Head of Manufacturing, Retail & Consumer Products at WNS. He is responsible for the strategy, growth initiatives and financial performance of these businesses. Previously, he served as Executive Vice President and Head of Sales (Horizontal Offerings) at WNS. With a background in finance, Manish has decades of experience in outsourcing, consulting, risk management, investment banking and audit.

January 3, 2024 Retail in 2024 and Beyond: Mastering a Dynamic Market Through Hyper-Agility

In a truly dynamic market, retailers that leverage disruptive technologies like generative artificial intelligence (gen AI) to embed themselves in their customers’ lives better are more likely to succeed than their peers relying on traditional selling methods. Numerous retailers have displayed remarkable resilience over the past year, cultivating empathy and delivering personalization despite an uncertain…

July 26, 2023 Retail in 2023 and Beyond: 'Empathy' Holds the Key to Customer Retention

In the rapidly evolving retail landscape, the brands poised for success in 2023 and beyond are those that can effectively demonstrate empathy toward their customers and deliver a highly personalized customer experience. These times present significant challenges for retailers. The escalating cost of living has caused consumers to scale back on spending. Geopolitical uncertainties have…

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