Dean Frew

Dean Frew

Dean Frew is the Chief Technology Officer and Senior Vice President of RFID Solutions at SML Group, the leading RFID solutions provider.

Preparing for Black Friday: The Role of RFID

Black Friday sales are anticipated to continue their upward trajectory, as retailers capitalize on the opportunity to preserve market share early in the holiday season and shoppers still strongly resonate with bargain pricing. Having established itself as the traditional beginning of the holiday shopping season, despite recent trends to shift spending earlier in the cycle,…

How RFID Can Help Retailers Manage Returns

As the retail sector continues to make an impressive recovery and overall sales increase, so does the volume of product returns that must be processed. While e-commerce has been a critical revenue stream contributing to retail recovery, reports identifying that a remarkable 18.1 percent of all e-commerce orders are returned highlight the challenges associated with…

Optimizing In-Store and Online Channels for the Ultimate Customer Experience

Retail was impacted by the COVID-19 pandemic on a foundational level. Unable to open doors to the public and forced to quickly scale up (or even create from scratch) an online business model, the industry had to adapt fast to preserve revenue streams. Now, nearly two years later, the retail landscape has evolved significantly as…

Countering Counterfeits: Why Item-Level Visibility and Unique IDs Are Key

In June, the Department of Homeland Security projected nearly $1 billion worth of counterfeit luxury goods to be seized between the 2020-2021 fiscal years leading up to the end of September. Shortly after, over $12 million in counterfeit goods were seized at the Los Angeles-Long Beach ports area. While these challenges have plagued the industry for…

Why BOPIS and BORIS Will Be the Cornerstone of Retail in 2021

The retail industry is a highly competitive, challenging and constantly evolving environment. Customer shopping behaviors are increasingly hard to predict, and retailers must constantly innovate or risk becoming redundant. The COVID-19 pandemic, which has heavily impacted the retail industry, is a prime example of this. Driven by technological advances, social and economic shifts, and a…