
By
Joe Keenan
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In a session yesterday at the NEMOA directXchange conference in Boston, Frank Oliver, product design and development manager at Gardener's Supply Co., an omnichannel retailer of gardening tools, presented his three rings for merchandising survival.
1. Innovate ... or else. Retailers need to develop products that provide meaningful benefits to their customers. There are several ways they can accomplish that, Oliver said, including the following:
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