Saks OFF 5TH Introduces Guaranteed Delivery Date
Saks OFF 5TH is enhancing its online shopping experience with the launch of Guaranteed Delivery Date, a real-time calculated delivery date throughout the shopping journey for thousands of items available on SaksOFF5TH.com. Customers no longer have to wait until their order is shipped to have visibility into arrival date. With Guaranteed Delivery Date, customers will now have a clear expectation of delivery date whether browsing on a product detail page or at checkout. A concrete delivery date will now be provided for all possible shipping methods at checkout, allowing customers to select the delivery date and cost option that best suits their shopping needs.
Total Retail's Take: Given the supply chain disruptions we've seen the past couple of holiday seasons and the pressure to have gifts ordered and in hand on time, it's not surprising to see retailers such as Saks OFF 5TH providing more transparency into delivery timelines for e-commerce purchases. A shipping window of three to five business days is no longer specific enough for consumers, particularly last-minute holiday shoppers, who need to know the exact day their order will be delivered before going through with a transaction.
Furthermore, showing this information on product detail pages and not just at checkout can help consumers narrow down their options to items that fit within their preferred delivery windows, saving them time and potential frustration. Full visibility into shipping timelines is becoming an expectation among consumers; Saks OFF 5TH is listening to its customers and delivering.
Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.