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Paul Miller
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One group didn’t know what the other was doing, and there was a fair amount of infighting for credit on sales across channels. In the end, customer service would suffer; future sales lost. So the thinking was that everyone should be totally in sync with what each unit was doing.
But after founding his company with such silo integration in mind, Bass recently reversed course.
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- People:
- Fair Indigo
- Places:
- New York
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Paul Miller
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