Retailers Look to Wireless Solutions to Boost Productivity and Customer Service

In today's omnichannel world, with new purchasing options and growing expectations from consumers, retailers are challenged more than ever to meet demands faster and more efficiently.

Personal Mobile Devices Replaced
Earlier it was noted that without store-provided mobile devices, employees might take matters into their own hands and use personal mobile devices to get information or communicate with their managers and suppliers. It's important to understand that these types of devices aren't made for the demands of the retail world. In-store devices are more durable and have easy-to-use handsets that offer clear communication even in loud environments. Furthermore, they leverage existing technology, including the facility's call control platform and Wi-Fi infrastructure, which keeps customer info more secure and allows for faster data transmission.