Retailers Look to Wireless Solutions to Boost Productivity and Customer Service
There's nothing more frustrating than going into a store, locating a salesperson only to have them not be able to answer a product question. In some cases, retail employees turn to their personal mobile devices to seek information, but there's a better way. As tablets, online shopping and self-service begin to monopolize the retail experience, traditional brick-and-mortar retailers need to focus their technology enhancements in impactful areas like customer service and experience. With this in mind, front-line sales staff should be provided with the tools necessary to handle all customer inquiries and have inventory information at their fingertips. Purpose-built wireless communication solutions can help change the pace of in-store communication to give store staff and customers instant results.