New Options for Outbound Package Shipments and Returns (1013)

The service offers a real-time visibility that helps merchants more accurately anticipate the delivery of returned items, Bram Johnson, corporate vice president of strategic development, told Catalog Success.

Here’s how it works: A customer drops off the returned item at any FedEx World Service Center or FedEx Authorized Ship Center. (The item need not be packaged.) The customer uses a pre-authorized return-item number supplied by the cataloger.