HR: How to Find Great Customer Service Personnel
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3. Competence. “Look for quiet and modest, but unmistakable, self-confidence,” he advised.
4. Passion. “It doesn’t necessarily have to be a passion for sales, per se,” he said, “but the applicant should feel passionately about something. I once hired a woman who was passionate about art. She turned out to have a keen eye for mixing and matching clothes and accessories on the shop floor for customers.”
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- Places:
- Connecticut
- New York City
Reported Donna Loyle
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