Customer Service: How Employee Recognition Programs Can Keep CSRs Happy

Theoretically, keeping your customer service reps (CSRs) happy has much to do with keeping your customers happy. Happy and motivated employees will do a better job selling -- both cross-selling and upselling offers over the phone. Plus, tightening labor markets mean you have to provide a competitive advantage over other area employers that prospective employees will be drawn to, according to “Rewards & Recognition Best Practices,” a recently released whitepaper from customer service consultancy The Ascent Group. Following are tips and strategies offered in the whitepaper: