Customer Loyalty is Everything (But Not in the Way You Might Think)
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
Furthermore, 71 percent of customers said that the ability to view in-store inventories online was important or very important; a similar number (73 percent) were likely to visit a store if inventory information was available on the retailer's site. This is a clear differentiator for traditional retailers, yet only a third of those surveyed have operationalized this basic omnichannel principle. Most significantly, only 15 percent of consumers wouldn't feel an obligation to pick up an order they had reserved online — evidence that the widespread fear of layaways is somewhat misplaced.
0 Comments
View Comments
- People:
- Peter Drucker
- Places:
- US
Stefan Schmidt
Author's page
Related Content
Comments