Contact Centers: Three Evaluation Strategies for Effective Hiring
By
Matt Griffin
and Catalog Success
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3. Provide a good evaluation environment: Whenever you ask an applicant to take a pre-employment assessment, make sure the process is as painless as possible, Weiner says. Whether the evaluation is done on paper or on a computer, the room where the evaluation takes place should be comfortable and free from distractions. If multiple evaluations are happening at once, you may wish to supervise the evaluation process to ensure applicants keep to themselves. If the evaluation is done by computer, or conducted online, he adds, make sure the technology is functional and the Internet connection is stable, to minimize interuptions due to faulty equipment.
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- Companies:
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- John Weiner
- Matt Griffin
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