Contact Centers: Three Evaluation Strategies for Effective Hiring

2. Test for job commitment: “A proper work attitude is particularly important for maximizing retention and minimizing turnover,” Weiner notes. While you may have a record of interviewees’ work histories, it’s important to ask whether they derived any satisfaction from the work they did, he points out. Some questions PSI uses in its testing: How much of a priority is work in your daily life? Do you take pride in your work? What sacrifices have you made in the past for work? What sacrifices are you willing to make in the future. Weiner suggests using the answer to these questions to paint a picture of potential commitment to your company.