Catalog Call Centers Lead the Way
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* 86 percent interest-in-helping-you rating;
* 85 percent knowledge rating;
* 20 percent customer complaint rate.
The inaugural Call Center Satisfaction Index is a study from CFI group, a company that uses the methodology of the University of Michigan’s American Customer Satisfaction Index to determine the impacts of customer satisfaction with banking call centers on loyalty, retention, positive word of mouth, and even ROI.
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