Catalog Call Centers Lead the Way
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
Ratings for catalog call centers across all categories for catalog customer service representatives (CSR’s) were in the 80s, a level generally considered to be “excellent” by the American Customer Satisfaction Index (ACSI).
* 87 percent courteousness rating;
* 87 percent call resolution rate
* 86 percent speaking in an understandable manner rating;
0 Comments
View Comments
Related Content
Comments