A Chat with Paulette Jarvey, Owner and President, Hot Off The P
Catalog Success: What has been your biggest career challenge and how did you deal with it?
Jarvey: Over 26 years you can imagine there have been lots of challenges! Managing growth is always a tricky one. When we first developed papers for scrapbooking nearly 11 years ago, our business quadrupled that first year. We were running so hard and so fast we had no time to develop and implement systems—it was all we could do to make the product and ship it out the door. And while that kind of growth is a fun and exciting challenge to some employees, it's scary and stressful to others. Looking back, there are lots of little things I would have done differently, but under those frantic circumstances I think we managed pretty well. Now, of course, we have systems in place—and those systems have proven invaluable in getting us through quite a few challenges.