4 Steps to Help Prevent 'Friendly Fraud'
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In other cases of return fraud, customers have been known to send back boxes of rocks in exchange for pricey diamond jewelry, used equipment in place of expensive electronic gadgets or simply empty boxes.
Fortunately, there are four fairly simple and easy steps that merchants — both online and brick-and-mortar — can take to reduce the risk of chargebacks and return fraud:
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- Brien Heideman
Brien Heideman
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