Brien Heideman

Brien Heideman
4 Steps to Help Prevent 'Friendly Fraud'

With some shoppers resorting to “creative ways” to snag free gifts for their friends and families this past holiday season, retailers were once again confronted by an age-old problem: return or “friendly” fraud. Credit card chargebacks and fraudulent returns cost the retail industry an estimated $2.7 billion this holiday season, and around $9.6 billion in 2009, according to the latest annual Return Fraud Survey from the National Retail Federation.