Whole Foods Apologizes for Overcharging Customers
Whole Foods co-CEOs John Mackey and Walter Robb have apologized after investigations revealed customers in its New York City stores were being overcharged for some items. “Straight up, we made some mistakes. We want to own that and tell you what we’re doing about it,” said Robb in a special video. The duo asserted that the overcharging was made by in-store employees while prepping the food, and resulted in a relatively small percentage of weighing errors.