J.C. Penney Aims Marketing Squarely at Latinas

J.C. Penney is ripping up its marketing playbook once again, this time fashioning itself as the department store destination for Hispanics. It's a critical time for a retailer attempting a turnaround following three tumultuous years of management and agency upheaval, repeated shifts in strategy, and a marked decline in sales. In a push for growth, J.C. Penney isn't just zeroing in on the Hispanic customer — it's identified the demographic as its "North Star." The push will be on display this week with an expansive World Cup campaign that specifically addresses Latinas.