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Process change is crucial to any organization's survival. That's as true for merchandise and inventory planning as any other organizational process. Yet it's difficult to accomplish.
I was reminded of this while reading Retail Systems Research's (RSR) annual industry study, Optimizing Assortments to Invigorate Retail: Benchmark Report 2012. In that report, RSR cited "cultural resistance to an integrated planning process" as the No. 1 inhibitor of forward progress.
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