Get Returns on Your Returns
With the advent of omnichannel retailing, the subject of customer returns has become a hot topic for retailers. The financial impact of returns has always been a factor for traditional retailers, but the evolution of customer-centric omnichannel retailing has pushed this issue to the forefront. In fact, we've seen some very pointed discussions in the media the past couple months. Consider the following:
Joe is Vice President of Product Solutions at Software Paradigms International (SPI), an award-winning provider of technology solutions, including merchandise planning applications, mobile applications, eCommerce development and hosting and integration services, to retailers for more than 20 years.
Joe is a 34-year veteran of the retail industry with hands-on experience in marketing, merchandising, inventory management and business development at multichannel retail companies including Lands’ End, LifeSketch.com, Nordstrom.com and Duluth Trading Company. At SPI, Joe uses his experience to help customers and prospects understand how to improve sales and profits through applying industry best practices in merchandise planning and inventory management systems and processes.