Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.

As is my custom here in this space, I like to bring to light retail experiences that either are worthy of praise or derision. Unfortunately for cross-channel women's apparel retailer New York & Co., this post falls into the latter category. The source for nearly all of my retail stories, my wife Stephanie, brought to my attention this latest incident involving her sister Christine and New York & Company.

More Blogs