In a session yesterday at the National Retail Federation's Big Show in New York city, three retail executives from leading brands Macy's, Lowe's and The Limited discussed how their companies have optimized omnichannel. R.B. Harrison, chief omnichannel officer at Macy's; Debra Ellis, CEO of The Limited; and Brent Kirby, chief omnichannel officer at Lowe's, participated in a panel discussion that broke down the multiple facets of being an omnichannel retail organization, from customer service to inventory to fulfillment and more.
R.B. Harrison
Joe Keenan is the editor-in-chief of Total Retail. Joe has nearly 20 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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