New marketing vehicles such as the iPad bring cross-channel retailers innovative ways to reach consumers. But they also complicate life, making it a challenge to get a clear picture of which marketing activities are driving the most traffic to a website.
Glenn Edelman
Wine gifts and accessories multichannel retailer Wine Enthusiast never overlooks the power of the customer’s voice — no matter the channel. Well aware of the effectiveness of online customer review programs, the Mount Kisco, N.Y.-based company, which has mailed catalogs for its entire 30-year existence, introduced customer ratings and reviews in its Holiday 2007 catalog and has reaped the benefits ever since.
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