Marietta, GA

March sales were favorably impacted by the shift of Easter to early April this year versus late April last year.� We expect April sales will be unfavorably impacted.� Because of this shift, the best measure for performance is the combined sales for the two months. "In addition to the impact of the Easter shift, March sales benefited from warmer weather and the delayed flow of tax refunds," said John Cato During the month of March, the Company opened five stores.� Stores opened in Marietta, GA is a leading specialty retailer of value-priced fashion apparel and accessories operating three concepts,

In the last 20 years, I've primarily focused on improving one area of multichannel retail: What's the key to improving a customer service rep's (CSR) performance in the call center? My experience has led me to one simple conclusion: It's not about technology, or focusing on the right metrics or even training. If you want to improve a CSR's performance, it's all in the coaching.

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