Ann Arbor, Mich. Archives

February 26, 2013Publix tops among retailers in customer satisfaction, followed by Amazon and Office Depot

Ann Arbor, Mich. -- Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index. In fact, it’s at an all time high, up 0.7% to 76.6 in 2012 on ACSI’s 100-point scale. And once again,...

January 17, 2013Tiffany and Coach top luxury E-Retail satisfaction index

Ann Arbor, Mich. -- Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail Satisfaction Index released by customer experience analytics firm ForeSee....

February 21, 2012Amazon, Publix, Nordstrom, Costco among top performers in customer satisfaction

Ann Arbor, Mich. -- Publix Super Markets and Nordstrom are the highest ranked bricks-and-mortar retailers in a report released Tuesday by the American Customer Satisfaction Index (ACSI). While supermarkets overall are up 1.3% to 76, Publix remains the grocer to beat, with a score of 84. The best of the best among all retailers — traditional or online — is Amazon, with a score of 86, followed by online retailer Newegg at 85. Next in line are two more websites: Overstock at 83 and eBay at 81. Other highly ranked traditional retailers include Nordstrom with an ACSI score of

December 29, 2011E-commerce survey: Amazon tops in holiday service; Gap lags

Ann Arbor, Mich. -- Survey results released Wednesday by customer experience analytics firm ForeSee found that Amazon has continued its trend of high customer service, while other online retail experiences suffered in 2011. According to ForeSee’s annual Holiday E-Retail Satisfaction Index, Amazon climbed two points to score 88 on the study’s 100-point scale, registering the highest score from any retailer in 14 consecutive studies. Of the retailers measured in the survey, Gap.com and Overstock.com posted the largest declines in satisfaction, with Gap down 6% to 73 and Overstock down 5% to 72. Other laggards included buy.com and websites run

September 15, 2011Borders names CFO to lead liquidation

Ann Arbor, Mich. -- A Wednesday report by Detroit News said that Borders Group Inc. has appointed turnaround specialist Ojas Shah as its CFO to lead the company toward final liquidation. Shah has been a director of Alix Partners, the firm providing financial restructuring and bankruptcy services to Borders. Borders, which filed for Chapter 11 bankruptcy protection in February, is slated to close all stores effective Sunday, Sept. 18. Former CFO Scott Henry was voluntarily let go on July 29 and has been approved by a Manhattan bankruptcy judge to receive a $125,000 severance, according to the report.

July 22, 2011Borders Gets OK to Begin Liquidation Sales

Borders Group's liquidation plan is set to proceed after receiving approval from a bankruptcy judge. A judge on Thursday approved the 40-year-old booksellers’ plan to appoint liquidators led by Hilco Merchant Resources and Gordon Brothers Group to sell off its assets. Going-out-of-business sales are set to begin at some stores Friday. About 30 to 35 of the stores could be sold to rival chain Books-a-Million Inc., but the two companies are still in talks. Books-A-Million, based in Birmingham, Ala., will become the second largest U.S. bookseller after Borders liquidates.

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