United Parcel Service

October 2, 2019 at 11:37 am

Products? Prices? Websites? There’s not a lot of difference, really. With so much the same today in business-to-consumer (B-to-C) e-commerce, what really makes the online customer loyal to a retailer? UPS posed this question to consumers worldwide as part of the 2019 Pulse of the Online Shopper study. Respondents made their feelings perfectly clear. Transparency…

UPS Begins Preparations for a Freight Strike
November 2, 2018 at 2:33 pm

I had the following email forwarded to me yesterday from a UPS Freight customer. And I have to say, I can’t believe UPS is doing this! The news starts at paragraph three … UPS Freight will not be picking up freight as the freight contract with the Teamsters gets close to the vote. Essentially, UPS will not be…

Teamsters-UPS Have Tenuous Agreement in Place: What it Means for Retailers
October 10, 2018 at 12:48 pm

As most of the industry is aware, the most recent five-year UPS/Teamsters National Labor Agreement expired in July. However, the parties extended and have been operating under the same agreement as they negotiated a settlement. In July, UPS and the Teamsters announced they had reached a tentative “handshake” deal for both Freight (LTL) as well…

How Retailers Can Combat Rising Shipping Rates
July 13, 2018 at 10:52 am

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss UPS’ intra-year rate hikes, the factors that are leading to higher shipping costs for retailers, and potential solutions to the problem, including implementing omnichannel fulfillment systems.

Small Parcel Shippers Beware: UPS Imposes Series of Intra-Year Rate Hikes
June 29, 2018 at 10:39 am

Even though the potential strike at UPS hasn’t yet been averted (the current labor agreement is set to expire July 31, and the two parties haven't ratified a tentative agreement), the company has decided that now is a good time to impose intra-year rate hikes. UPS already changed its fuel surcharge tables for air export…

Analyzing the FedEx, UPS 2017 Holiday Surcharge Increases
August 8, 2017 at 10:06 am

Both FedEx and UPS have announced new, temporary holiday surcharges that will impact shipping costs for e-commerce businesses this holiday season. UPS In June, UPS announced a new peak season charge applicable during selected weeks in November and December 2017 for U.S. Residential, Large Packages and Packages Over Maximum Limits. The increase means that every…

UPS to Add Surcharges for Holiday Deliveries
June 20, 2017 at 10:21 am

United Parcel Service (UPS) will levy peak surcharges to U.S. residential packages for the holiday season, an unprecedented move by the shipping giant to pay for rising costs. The charges, ranging from 27 cents to 97 cents per package, will be applied to individual and commercial customers shipping to U.S. residences in November and December, UPS…

Retail Right Now: September 9
September 9, 2016 at 9:27 am

In this week's edition of Retail Right Now, we recap the week's biggest retail news, including a rate hike from UPS, job cuts at QVC and Chico's, and what's happening at New York Fashion Week.

UPS Announces Rate Increase
September 7, 2016 at 11:22 am

UPS announced last week it would increase U.S. air and ground shipping and international shipping by 4.9 percent starting Dec. 26. The hike starts even earlier (Sept. 9) for consumers and businesses shipping items over 150 pounds in the U.S., Canada and Puerto Rico. UPS has continually raised its rates 3 percent to 5 percent…

China Grants Unconditional Approval of FedEx, TNT Express Merger
May 2, 2016 at 10:57 am

In its ongoing efforts to merge, FedEx and TNT Express jointly announced last Friday the unconditional approval of the Ministry of Commerce People’s Republic of China. After winning approvals in the United States (November 2015), EU (January 2016) and Brazil (February 2016), China was the last major regulatory hurdle for FedEx to gain in its…