Investors and analysts tend to rate retail industry CEOs with a completely different set of criteria than retail employees would use to rate their boss's boss's boss's boss. So if you asked the employees of the largest U.S. retail industry chains if they approved of their CEO, what would they say?
U.S. retailers' same-store sales in April surpassed analysts’ estimates, led by Limited Brands and Macy’s. This indiactes that consumers gained confidence in the U.S. economy’s recovery.
Gas at Costco and Sam’s Club is a well-known way to save. In Chicago, it cuts 20 cents off the average per gallon price. Don’t have a club store nearby? Look no further than the local grocery.
Office Depot admits it hasn't been taking care of business when it comes to its retail store customers. The big-box retail concept offering thousands of office supply products was no longer working. "Our model was broken," said Kevin Peters, head of the retail division for Boca Raton, Fla.-based Office Depot.
Costco is selling a 6.77 carat diamond solitaire ring for $1 million. The million dollar diamond ring is a bargain, having been valued at £1.6 million by the International Gemological Institute. Costco sells everything from t-bone steak to toilet paper and so adding a diamond ring to its product portfolio may seem a little strange from the onset.
For several years, Costco has been promoting itself as way to for brides and grooms to create a memorable wedding day without busting the bank. The warehouse club store sells everything from engagement rings to invitations and flowers to the honeymoon trip.
For online retailers, a positive service experience relates to a consumer’s ability to quickly find a suitable product; the accurate portrayal of goods in terms of features, colors and sizes; a speedy website; and how quickly questions about a product are answered. Let’s look at how L.L.Bean, Amazon.com and Nordstrom have optimized their customers’ web-based service experiences.
The outlook for same-store sales continues the improvement trend begun in September, according to the December ForecastIQ. But with consumer confidence more than two points lower in December 2010 than December 2009, it's not certain if the continuing improvement trend will bring sustainable recovery.