Zappos' CEO Tops Employee Approval Rating Poll
June 28, 2011

Investors and analysts tend to rate retail industry CEOs with a completely different set of criteria than retail employees would use to rate their boss's boss's boss's boss. So if you asked the employees of the largest U.S. retail industry chains if they approved of their CEO, what would they say?

Office Depot Overhauls Format to Strengthen Sales
April 15, 2011

Office Depot admits it hasn't been taking care of business when it comes to its retail store customers. The big-box retail concept offering thousands of office supply products was no longer working. "Our model was broken," said Kevin Peters, head of the retail division for Boca Raton, Fla.-based Office Depot.

Costco to Sell $1M Diamond Ring
April 12, 2011

Costco is selling a 6.77 carat diamond solitaire ring for $1 million. The million dollar diamond ring is a bargain, having been valued at £1.6 million by the International Gemological Institute. Costco sells everything from t-bone steak to toilet paper and so adding a diamond ring to its product portfolio may seem a little strange from the onset.

Costco to Begin Selling Wedding Dresses at In-Store Trunk Shows
March 8, 2011

For several years, Costco has been promoting itself as way to for brides and grooms to create a memorable wedding day without busting the bank. The warehouse club store sells everything from engagement rings to invitations and flowers to the honeymoon trip.

February Retail Sales Up
March 1, 2011

The top February same-store sales gains should come from warehouse club operator Costco and Saks, with estimated increases of 7.3 percent and 5.2 percent, respectively. 

Wal-Mart Plots Rebound
February 7, 2011

Bernadette Clark used to visit Wal-Mart twice a week. Now it's twice a month. She got fed up last year when Wal-Mart stopped stocking some of her favorite brands and she couldn't count on low prices.

How L.L. Bean, Amazon and Nordstrom Create Positive Service Experiences
January 11, 2011

For online retailers, a positive service experience relates to a consumer’s ability to quickly find a suitable product; the accurate portrayal of goods in terms of features, colors and sizes; a speedy website; and how quickly questions about a product are answered. Let’s look at how L.L.Bean, and Nordstrom have optimized their customers’ web-based service experiences.

Will Postive Outlook of Same-Store Sales Continue?
January 5, 2011

The outlook for same-store sales continues the improvement trend begun in September, according to the December ForecastIQ. But with consumer confidence more than two points lower in December 2010 than December 2009, it's not certain if the continuing improvement trend will bring sustainable recovery.