Payment Options

Etsy Identifies Culprit Behind its Payment Debacle
July 8, 2016 at 11:29 am

Etsy has identified Worldpay as the culprit behind its payment debacle. Payment delays and issues started last week, causing Etsy sellers to hold orders and make judgment calls on whether to take a risk and send orders to customers before their payments were processed. EcommerceBytes reports that Worldpay has since apologized to buyers and sellers…

Walmart Pay Rolled Out to More Stores
July 5, 2016 at 1:12 pm

Walmart Pay has launched in 14 more states on top of a slew of rollouts earlier in the month. While not available yet in all of the retailer's stores (we count 33 states plus Washington, D.C.), it's getting close. This latest deployment includes heavily populated states like California, New York and Washington, so you're far more…

Mobile, Payment Options Help Threadless Grow
June 27, 2016 at 10:37 am

Threadless, an online retailer of T-shirts, art prints, home decor items and more featuring the designs of its global artist community, is always looking for ways to improve the shopping experience for its customers, which in turn benefits the business. In episode 41 of Total Retail Talks, Jake Nickell, founder and CEO of Threadless, talks…

Costco's Move to Visa Cards Brings Problems
June 24, 2016 at 10:19 am

On Monday, Costco took the final step in severing its 17-year relationship with American Express and began exclusively accepting Visa for credit card purchases at its stores. For more than 11 million customers, the switch meant cutting up their Costco-branded American Express cards and swapping them for a new Visa card issued by Citigroup. A transition…

In the News: Apple Pay Coming to the Web
June 14, 2016 at 12:23 pm

Learn more about why Apple Pay becoming available on the web is a potential game changer for online retailers; what Staples is doing to compete in today's instant gratification economy; and an unintended consequence for retailers’ generous return policies — lower pay for store associates.

Facebook Chatbots May Revolutionize the Shopping Experience
June 8, 2016 at 10:36 am

Commerce as we knew it only a few short years ago has come and gone, and its newest forms are morphing dynamically. While brick-and-mortar stores still exist, their popularity is undoubtedly waning. Websites have lost ground to a seemingly endless number of mobile apps. However, many industry experts who previously predicted that mobile apps and…

Lowering Your Credit Card Processing Fees: Just the Facts, Ma’am
June 2, 2016 at 11:20 am

As a retailer, you know there’s a wholesale cost to goods and a markup. The same is true for credit card processing. The wholesale cost is the portion of fees that go to the banks that issue credit cards and to the card brands themselves. These costs are non-negotiable — everyone has to pay at…

A Retailer, a Card Issuer and a Senator Walk Into a Bar
June 1, 2016 at 10:38 am

Just as this joke has no well-designed conclusion, the controversy around EMV conversion protocol seems like it will never end. And as fortune would have it, the three subjects in the title are at the heart of the most recent debate. Senator Dick Durbin, somewhat of a merchant ambassador on Capitol Hill, is once again…

3 Ways Startups Can Minimize Credit Card Processing Fees
May 17, 2016 at 10:17 am

If your launching a startup, free cash flow is almost certainly at a premium. Therefore, the last thing you want to do is spend more than you absolutely have to for transactional fees that don’t meaningfully contribute to growing your business (e.g., credit card processing fees). Thankfully, there are some pretty straightforward methods that your…