Management

The dream of many B-to-B catalog marketing entrepreneurs is to “cash out” someday. If that’s your dream, start planning at least five years in advance. First compile a list of what it is you think you have to sell. Be realistic, because if you’re not, the only people you’re hurting are yourself and your shareholders.
Your initial list might look something like this:
* solid three-plus year track record of sales and profitability growth;
* solid three-plus year growth in the 12-month buyer file with increasing one-, two- and three-year customer values;
* high, dependable margins;
* unique, hard-to-find products and services;
*

Catalog Success: Where’s the company headquartered? Tim Burns: Tonawanda, New York. CS: What’s the catalog’s demographic? TB: We’re about two-thirds male, 35 to 55 [years of age] and they’re typically a professional. So a teacher, engineer, lawyer, doctor. We index really high in terms of those professions. So that’s pretty much what it looks like. CS: What year was the first Edmund Scientific catalog published? TB: The company was founded in 1942 and the first catalog was mailed in 1948. CS: What’s the primary merchandise offered in the catalog? TB: Science-related products, gifts and toys. So innovative, educational and science-themed.

“It was the best of times, it was the worst of times.” Could Charles Dickens have described the state of multichannel retailing any better over the past few years? Whether your business is doing well or could be doing better, whether you’re in a hiring or layoff mode, a sometimes overlooked, cost-effective strategy for recruiting and developing top talent — and a critical source for your workforce — is the hiring of interns. With so many computer- and tech-savvy young people out there, and technology and e-commerce playing such important roles in the future of the industry, some of the brightest, most talented

As per my headline, for this issue of Catalog Success: The Corner View, I hand my pen — um, keyboard — over to Catalog Success E-Commerce Insights columnist Alan Rimm-Kaufman. Alan heads the Rimm-Kaufman Group, an online agency providing large-scale paid search bid management and Web site testing services, and was formerly a marketing executive with the Crutchfield catalog of consumer electronics. I leave the stage to Alan, who starts with a potential scenario followed by nine predictions for the future of the catalog/multichannel business as it affects you. Scene: A bar at a conference hotel during a marketing trade show. Bill:

Catalog Success: Where is the company headquartered? Martin Smith: Minneapolis/St. Paul. Roseville to be more specific — just north of those two cities. CS: What year was the catalog established? MS: I believe Jeanne [Voigt, the founder of MindWare] started it in 1990. It’s certainly not earlier than that; it might have been 1991. CS: What is the primary merchandise offered in your catalog? MS: Toys and games, all of which have some educational or developmental attributes. This could be physical attributes, physical developmental skills, or it could be mental skills … it could be math, it could be more

A Chat With March’s Profile, Martin Smith, CEO of MindWare

WHAT GOT YOU HERE: A background in strategy and contacts. As a direct marketing veteran, Smith got his start in the catalog/multichannel business in 1984 with Avon Products (now Newport News) where he spent nearly 20 years before joining MindWare as CEO in October 2003. Before joining Avon Products, Smith worked at General Electric in an internal strategy consulting role. While there, Smith recalls, “a former senior GE executive, who was the CEO at Avon Products, wanted to recruit people with a GE strategic-planning background. I was interested, and a job came up. That job happened to be in the direct response division. I

I would have preferred my first column for Catalog Success to focus on good news. But I just can’t describe a rash of businesses that are about to close or sell in 2008 as good news. The 2008 valuations and acquisitions forecast for multichannel marketers looks cloudy, especially for those in the $20 million to $50 million range whose businesses remain print-centric. Paper and postal price hikes imposed last year will likely lead entrepreneurs to sell this year. The Storm’s Here A perfect storm of increased paper and postal costs has conspired to put a chokehold on mailers everywhere, particularly small and midsize

Earlier this month, catalogers and other businesses that rely so heavily on the USPS realized a “dream” more than a dozen years in the making. They were “treated” to their first postal rate adjustment under the new postal reform law. Under its new rate-making powers, giving it the freedom to set rates as long as they’re no greater than consumer price index (CPI) levels, the USPS announced the increase for noncarrier route flats, the key catalog category, would be less than 1 percent. The worst news was that it would take effect this spring, just a year after the final postage increase under the

Jim Garlow, director of advertising and marketing operations for technology products and services provider CDW, shares his feelings on matters ranging from why it’s important to be a knowledge source in the tech market to growth tactics for startup catalogers and much more. Catalog Success: Why is it important for CDW to be viewed as a reference source in the tech marketplace? Jim Garlow: We send our account managers through rigorous training because our target audience consists of IT purchasers and chief information officers, both of which are very tech savvy. They know they want somebody on the phone who knows what they’re