RFID: Fact or Fiction?
May 15, 2017 at 11:47 am

The industry has been talking about RFID for 20 years, but it still hasn't come into common use or delivered significant value to retailers. The biggest issue hasn't been the technology itself, but rather the hype and promise around RFID before it was in the right place to deliver. The price of RFID tags has…

Integrated Supply Chain Pays Off for Nebraska Furniture Mart
March 6, 2017 at 10:35 am

In episode 82 of Total Retail Talks, Scott Hansen, general manager, supply chain and logistics at Nebraska Furniture Mart, the largest home furnishing store in North America, discusses how the company has benefited from implementing an integrated supply chain for its online and brick-and-mortar operations.

Survey: Retail’s Disconnect With Shoppers and How to Fix It
February 27, 2017 at 10:33 am

Despite retailers’ heavy spending on value-added services and personalization, shoppers say they see little return on the investments, according to a new survey from Cognizant and Forrester Consulting. In the online poll of 4,500 smartphone-owning shoppers, only 35 percent on average make use of in-store services such as interactive displays and mobile checkout. Personalization receives…

Things Remembered's CEO on Innovation, Testing
January 18, 2017 at 12:24 pm

In episode 69 of Total Retail Talks, recorded at this week's National Retail Federation Big Show in New York City, Total Retail's Executive Editor Joe Keenan interviews Lisa Gavales, president and CEO of Things Remembered. Gavales discusses what innovation means for the personalized gifts retailer, how testing influences Things Remembered's product selection — both in-store…

Turn Useless Reports Into Actionable Data
January 16, 2017 at 8:00 am

Retailers collect a massive amount of data every day. That data gets turned into reports, which are distributed throughout different branches of the company, including store associates. However, do those store associates know what to do with all the reports sent to them? Most of the time the answer is “no.” In the session “Prescriptive…

Retail SMBs: Making it in the Omnichannel Big Leagues
November 23, 2016 at 10:19 am

With Black Friday in two days, the holiday season fast approaching and e-commerce exploding around the globe, opportunities for small-to-medium businesses (SMBs) in the retail industry are skyrocketing — and the rules of the game are changing. Cloud-based e-commerce and enterprise resource planning (ERP) applications are lowering the barrier to entry, while mobile technology is…

Local Merchants Hope to Cash in on Small Business Saturday
November 23, 2016 at 10:02 am

The crazy-busy holiday shopping season is here. Black Friday is just two days away, and retailers’ months-long preparation will hopefully finally come to fruition. However, if you own a small business, Saturday may be your busiest day of the year. Total Retail's Taylor Knight spoke with a few small business owners in the Philadelphia area…

The Election Tipping Point: How to Prep for the Holiday Rush
November 9, 2016 at 12:20 pm

As the U.S. presidential election comes to an end, consumers are turning their attention to the rapidly approaching holiday shopping season. Typically, Americans tend to start preparations well before the December rush, and even before the traditional Thanksgiving week start to the season. According to The NPD Group’s Holiday Purchase Intentions Survey, in 2015, “half of…

Increase Margins With Predictive Localized Analytics
October 28, 2016 at 12:43 pm

As I go through the discovery process with prospective SPI customers, there's a moment in almost every engagement when one of the planners or allocators shows their current multitab, multidimension, multipivot table, holographic (OK, I exaggerated on the last point) homegrown Excel spreadsheet. It always impresses. I'm genuinely in awe of the complex usage of…