Internet of Things

Being a forward-thinking retailer requires actively identifying shifts in consumer behavior. Perhaps one of the most notable changes in recent years has been the rise in cashless consumers. According to a Pew Research Center survey, roughly four in 10 Americans (41 percent) say none of their purchases in a typical week are paid for using cash, up…

Supply chains across the globe are becoming increasingly complex, competitive, and under the scrutiny of existing and developing regulation. To date, the guiding solution has been elementary: scan it. For years, scanning products have allowed supply chain professionals to keep track of every item in their supply chain, from warehouses to delivery trucks to store…

With the rise of online shopping, omnichannel merchandising, and “customer experience,” it’s easy to forget that one of the biggest disruptions in retail is more than 150 years old: the price tag. When introduced by retail pioneer John Wannamaker in the 1860s, price tags upended the common practice of haggling. Suddenly, there was no back…

Any retail expert worth their salt knows that personalization is the one true key to profitability. This is only becoming more important as the market grows saturated and customer expectations keep getting more demanding. But how will artificial intelligence technology change the ever-evolving retail landscape? Personalization is all about providing engaging customer experiences, which is…

The retail industry continues to experience unprecedented and unpredictable changes. Challenges such as talent acquisition and evolving consumer appetites leave leaders with little control over what happens next. With the state of the current landscape, retail stakeholders must create a business environment that's both dependable and adaptable. One area in which this is possible is…

People may not realize that retail enterprises have long been among the early adopters of new technology applications in their fight to stay ahead of the competition. In recent years, retailers flocked to Internet of Things (IoT) systems to optimize operations in the face of ever-changing pandemic protocols and to combat ongoing concerns about shrink…

Amid evolving consumer preferences and a myriad of business challenges across food retail, organizations have turned to digital transformation as a source of support for their physical supply chain and stores. Among the most prevalent innovative adoptions is the applied use of Internet of Things (IoT) technology. However, as economic volatility has increased and consumer…

It's no secret the pandemic completely upended how retailers approach serving their customers, from rethinking omnichannel experiences to working through some major supply chain disruptions. Now, as we begin a return to a level of normalcy, retailers are looking for ways to keep their customers happy and ensure they’re ready to face future hurdles caused…

The pandemic has undoubtedly accelerated the shift to e-commerce by half a decade, with more people than ever before opting to shop online for items like groceries that have always dominated traditional brick-and-mortar retail. Now that customers have experienced the convenience of shopping online for products they never imagined, it’s unlikely that they’ll return to…

With the pandemic keeping individuals around the world sheltered inside for much of 2020, the retail experience has largely shifted online — and it’s expected to stay that way moving forward. According to PYMNTS’ Black Friday 2020 Report, more consumers shopped online this Black Friday than ever before. While 47 percent of shoppers surveyed did…