Hiring Leadership Strategies

In episode 292 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kecia Steelman, chief store operations officer at Ulta Beauty, the largest U.S. beauty retailer for cosmetics, fragrance, skin care products, hair care products and salon services. Steelman discusses her recently announced transition to the chief operating officer position at Ulta Beauty; the company's $25…

Starbucks said Wednesday it has resolved allegations from the Equal Employment Opportunity Commission (EEOC) about alleged racial bias in its employee promotions, based on data from 2007 through 2011. In a letter to employees, CEO Kevin Johnson said that Starbucks does not know what prompted the EEOC allegations and that the company’s analysis of its…

While the average employee turnover for all U.S. industries is around 19 percent, the average turnover rate in the retail industry is just above 60 percent, according to the National Retail Federation. This equates to a continual cycle of rehiring and retraining, with negative impact to retailers’ bottom lines. There are numerous possible reasons why…

The holiday shopping season will look a lot different in the age of COVID-19. For one, U.S. e-commerce sales are expected to grow 18 percent to $709.8 billion this year, according to a June report from eMarketer. However, despite the fact that shopping will largely take place online this year, seasonal hiring isn't slowing down.…

In conjunction with the release of a racial and gender breakdown of its team across all levels of the company, Target last week announced plans to increase representation of Black team members by 20 percent over the next three years by sharpening its focus on advancement, retention and hiring. Target said it has had diversity and inclusion…

Welcome to this week's Retail Resources blog post, a curated list of the best content and resources I've seen over the past week that I hope will help you navigate through the coronavirus pandemic. This week I offer information about leadership, interesting data, employment information, and fun stuff that will hopefully help improve your spirits!…

How many times have we been advised to find the “right cultural fit” when involved in a hiring process, regardless of industry? Historically this is usually the place a hiring manager begins when embarking upon a hiring process. Often organizations default to evaluating talent in terms of similarities in background, experience, interests, etc. However, research…

According to the latest sales forecast from the National Retail Federation, retail sales are expected to increase between 3.8 percent and 4.4 percent this year. For retailers looking to snag a piece of the $3.8 trillion pie, hiring qualified retail talent who are knowledgeable and enthusiastic about the business will be key. In fact, according…

To free up time for prioritizing diversity, recruiters need to make hiring less burdensome by embracing automation capabilities.

When we asked friends and colleagues what's the most important skill for consistent and continued success in business, they gave a multiplicity of answers including leadership and management skills, brains, and creativity. However the leading response from this group was curiosity. Many defined curiosity as the impulse to seek new information and experiences, the desire…