e-Commerce Platforms

8 Questions to Ask Before Migrating to a New Commerce Platform, Part 2
December 20, 2018 at 9:25 am

Replatforming is a major investment of money and time that requires extensive planning to succeed at meeting goals such as improved customer experience and more efficient operations. There are eight important questions to ask during the planning stage before a replatforming project to help get it right. In part one of this series, we discussed…

8 Questions to Ask Before Migrating to a New Commerce Platform, Part 1
December 13, 2018 at 11:22 am

The devil is in the details, especially when it concerns replatforming. It's a major project and a large investment, not only in terms of budget, but also your team’s valuable time. Typically, goals for a successful replatforming project include a more engaging user experience, increased sales and revenue, more efficient customer service, and in some…

Amazon Expected to Continue to Crush Walmart and Target This Holiday Season
December 13, 2018 at 10:17 am

Amazon.com has become synonymous with online shopping. Just as “google it” or “I need a Band-Aid” have become colloquialisms, so has “order it on Amazon.” I work with dozens of millennials and have a 5- and 7-year-old at home, and whenever they need something, their first response is “get it on Amazon.” The “culture of…

Why Payment Services Should Consider Cross-Border Tax Determination Services
November 27, 2018 at 10:55 am

E-commerce technology has made global selling easy, leading many small and midsized e-commerce companies to focus on expanding their cross-border sales to consumers. Unfortunately, most of these companies don’t understand how the realities of cross-border duty and tax compliance could result in shipment delays and canceled orders. This has created an opportunity for e-commerce platforms…

Black Friday Online Spend Up a Record 23.6%
November 26, 2018 at 2:50 pm

A record $6.22 billion was spent online by the end of Black Friday, an increase of 23.6 percent year-over-year, according to data from Adobe Analytics. What's more, smaller retailers (less than $1 billion in annual e-commerce revenue) were 8.6 percent more effective at getting visitors to fill shopping carts. The holiday season to date (Nov. 1 – Nov. 24) shows $44.2…

New E-Commerce Platform Helps PGA TOUR Superstore Improve CX, Drive Sales
November 9, 2018 at 5:45 pm

In episode 171 of Total Retail Talks, recorded at this year's Shop.org conference in Las Vegas, Matt Corey, chief marketing officer at PGA TOUR Superstore, discusses how the golf retailer's move to a new e-commerce platform has helped it create better customer experiences across all of its channels — stores, web, mobile — leading to…

3 Strategies to Disrupt a Traditional Industry
October 26, 2018 at 2:37 pm

It’s no secret that the retail industry is moving away from the traditional landscape of the past. Disruptive technologies like mobile commerce, artificial intelligence, and the Internet of Things continue to sweep the industry. Many traditional retailers have struggled in light of this digital shift, but others have pivoted and come out on top. How…

Unleashing the Business Backend for Digital Retail
September 10, 2018 at 10:57 am

With the expansion of digital access and retail choice, consumers are continuing to adjust their purchasing behaviors — and retailers are under mounting pressure to not only accommodate this shift, but alter some of the fundamental ways they do business. “While most retailers understand that it's important to establish a digital commerce presence, the time…

Luxury Fashion Brands Are Failing to Adapt to a Digital Future
August 20, 2018 at 5:58 pm

Despite the success of early trailblazers such as Net-A-Porter and Farfetch, the luxury sector has lagged behind the rest of the fashion world when it comes to adapting to a digital future. The luxury sector’s hesitancy in embracing e-commerce is understandable. It's an area of retail that has relied on a sense of exclusivity, as…

The Robots Are Not Coming: E-Commerce Automation is Here to Augment Our Jobs, Not Take Them Away
August 15, 2018 at 10:54 am

I have a lot of conversations about automation, and I feel like we can’t shake the nagging perception that automation means robots are coming to take human jobs … In fact, it’s actually the opposite. The goal of automation, specifically in commerce, is to offload the demands, complexity and monotony that high-volume businesses experience, freeing…