Viki Zabala

Viki Zabala

Viki Zabala is chief strategy and growth officer at First Insight. She is a recognized authority in tech innovation with over 19 years of experience. Viki leverages her deep understanding of digital transformation and AI-driven strategies to redefine profitability and smart merchandising in the retail sector. Her role at First Insight, a leading voice-of-the-customer platform and AI company, coupled with her strategic vision, makes her a trusted voice in shaping the future of retail.

5 Questions Every CPG Brand Must Ask Before Launching a New Product
January 6, 2026 at 9:34 am

It happens all the time: brands pour time, money and resources into launching a new product, only to watch it flop once it hits the shelves. Timing or shelf placement are easy to blame, but launches often fail because brands skip the most important step: engaging with consumers before going to market. Gut instinct, historical…

Private Label Just Stole the Aisle
September 16, 2025 at 9:32 am

Private label isn’t playing backup anymore, it’s running the show. Once the bottom-shelf generic you bought with a sigh, today’s store brands are the reason shoppers are skipping logos and chasing value that feels just as good (if not better). First Insight’s latest report, The Quiet Takeover of Private Label, shows just how far the…

Is This the Beginning of the End for Free Shipping?
January 15, 2024 at 11:49 am

Shipping, and whether or not it’s free, has been the de-facto decision maker for online shopping conversions ever since Amazon.com introduced its Prime membership in 2005. What started out as a way for non-Amazon retailers to remain competitive and to incentivize shoppers to buy more online has now become a very expensive customer expectation. In…