Tom Buiocchi

Tom Buiocchi

Tom Buiocchi is the executive director, president and CEO of ServiceChannel, the leader in facility management software and contractor sourcing.

4 Important Steps to Reopening Retail

As more states begin to lift their stay-at-home orders, brick-and-mortar retail chains face the daunting task of reopening on a massive scale. An estimated 630,000 stores were closed during the pandemic, along with gyms, restaurants and other businesses. For comparison, about 2,100 retail stores were opened in all of 2019. These closed businesses now have…

Tomorrow’s Grocery Shopper Might Not Be What You Expect

The retail industry has undergone sweeping changes in the past decade, with brands revamping stores and providing new services and delivery options to meet customers’ rising expectations. Until recently, grocery had been largely untouched by these new forces roiling Main Street. However, grocery is now going through its own transformation as new competitors arrive and…

The 4 Reasons Shoppers Don’t Come Back to Stores

Sixty-eight retailers have filed for bankruptcy since 2015. Analysts say up to 12,000 stores could close in 2019. Alarmists are calling it the "retail apocalypse." However, at the same time, there’s a modern retail renaissance happening. Incumbents like Dollar Tree, T.J.Maxx, lululemon, Madewell, and Ulta are opening more stores. Digital brands like Away and Casper…

Retailer or Technology Company? Why Success Means Choosing Both

Technology is having a profound effect on the retail industry. Technologies such as the web, cloud, mobile devices and artificial intelligence (AI) are accelerating the evolution and transformation of this long-standing, multitrillion dollar industry. One obvious example is that consumers today have far more options for shopping than ever before, including from the comfort of…

Brand Uptime, Customer Experience and Retail Success

The last few years have seen retail move through some dramatic and unexpected changes, and the fun is far from over. The transforming retail landscape is largely a result of disruptive and unprecedented business decisions (like Amazon acquiring Whole Foods, Walmart acquiring Jet.com), along with maturing technology (Internet of Things, artificial intelligence, etc.). The one…