Tom Buiocchi

Tom Buiocchi

Tom Buiocchi is the executive director, president and CEO of ServiceChannel, the leader in facility management software and contractor sourcing.

What Prime Day Taught Us About the Supply Chain, Back to School, and the Holidays
July 27, 2021 at 7:11 pm

Merchandise facility managers are having a hard time catching a break this year, dealing with labor shortages and a dearth of shipping containers and air freight capacity. All of that has caused major inventory backlogs for brick-and-mortar retailers. These ripple effects, of course, stem from the pandemic, which temporarily shut down factories and other production…

The 4 Reasons Shoppers Don’t Come Back to Stores
July 9, 2019 at 10:44 am

Sixty-eight retailers have filed for bankruptcy since 2015. Analysts say up to 12,000 stores could close in 2019. Alarmists are calling it the "retail apocalypse." However, at the same time, there’s a modern retail renaissance happening. Incumbents like Dollar Tree, T.J.Maxx, lululemon, Madewell, and Ulta are opening more stores. Digital brands like Away and Casper…

Retailer or Technology Company? Why Success Means Choosing Both
March 26, 2018 at 5:49 pm

Technology is having a profound effect on the retail industry. Technologies such as the web, cloud, mobile devices and artificial intelligence (AI) are accelerating the evolution and transformation of this long-standing, multitrillion dollar industry. One obvious example is that consumers today have far more options for shopping than ever before, including from the comfort of…

Brand Uptime, Customer Experience and Retail Success
October 16, 2017 at 7:22 pm

The last few years have seen retail move through some dramatic and unexpected changes, and the fun is far from over. The transforming retail landscape is largely a result of disruptive and unprecedented business decisions (like Amazon acquiring Whole Foods, Walmart acquiring Jet.com), along with maturing technology (Internet of Things, artificial intelligence, etc.). The one…