Roland Gossage

Roland Gossage

Roland Gossage, CEO, GroupBy
As CEO of GroupBy, Roland Gossage is transforming the eCommerce digital experience and bridging the gap between merchant and consumer by enabling seamless online customer shopping experiences. His SaaS-based eCommerce search and product discovery company, GroupBy, has brought the power of AI to the world’s most relevant and high-converting B2C and B2B retail brands.

A visionary and seasoned tech executive, Roland brings years of search and AI expertise from his years at Endeca, one of the trailblazers of enterprise search, where he led their North American operations.  Prior to his software career, he was a member of the Royal Canadian Armored Corps which inspired him to establish the Roland Gossage Foundation.

‘Tis the Season for Product Data Clean-Up: Boost Sales and Improve CX

E-commerce is predicted to be the primary driver of holiday retail sales this year, with the National Retail Federation (NRF) forecasting that shoppers will spend between $979.5 billion and $989 billion in November and December of 2024. As the holiday shopping season kicks off, retailers face increasing competition, pushing them to leverage every advantage to…

Shoptalk 2024: AI-First Search is the Future of Customer-Centric Commerce

Shoptalk 2024 buzzed with innovation. One central theme emerged as the standout from the show: leveraging artificial intelligence to create a future-proof retail experience. Although the industry conversation around AI isn't new, this year marked a shift from discussing the potential of the technology to showcasing business use cases of how brands are harnessing the…

How AI-First Search is Breaking the Rules of Merchandising

The retail landscape is in a difficult place at the moment. Between economic stressors like high inflation rates, talent shortages and industry changes such as rapidly evolving customer expectations and surging demands, many retailers are scrambling to find a foothold in these uncertain times. They need to make every resource count. Merchandising teams are critical…

3 E-Commerce UX Predictions for 2023

The e-commerce user experience (UX) is more important than ever for retailers. Consumers are looking for convenient, personalized shopping experiences, from online to in-store and everything in between. While there has been significant progress in improving e-commerce UX in recent years, advancements focused on efficiency have had the most impact. As we begin 2023, three…

The Future of Retail is Digital Commerce. Is That Really So?

If you’ve been tracking e-commerce news, you would be aware of the media claiming that the retail apocalypse is here. According to the latest Coresight Research Report (June 28, 2019), U.S. retailers have announced 7,037 store closures as compared to 5,864 closures in 2018. However, there are a few interesting trends that indicate digital commerce…

Grocery Shopping for the Digital Age

While many retailers have yet to come to a consensus on what the future of grocery will look like, they can agree that great disruption is already occurring in the category, and innovation will be driven by consumer behavior and desires. The proliferation of ways and places to shop means online grocers must also compete…

Increasing Consumer Search Preferences to Fulfill Shoppers’ Needs

In today’s time-starved world, retailers and brands are just one of the many industries competing for consumers’ attention on a daily basis. And as more and more shoppers experience increased time constraints throughout their day, the ways they search for items they need to buy online in that instant will become increasingly specific, in much…

Merchandise by Numbers

For all the emphasis the e-commerce industry places on big data, the benefits of data are proportional to its quality. Think of it this way: big data is crude oil and rich data is refined fuel. Now let’s apply it to product data: when it’s unstructured, it’s useless, but once it’s organized and enriched, it…