Robin Gomez

Robin Gomez

Robin Gomez has over 27 years of expertise in strategic operations, product management, and team development, currently serving as senior director of product management at Radial. He drives operational excellence and leverages technology to enhance customer experience, spearheading initiatives that integrate innovative solutions to streamline processes and elevate customer care. His background includes leadership roles across Operational Excellence, Data & Analytics, and Consumer Insight, where he established cross-functional teams and delivered measurable improvements in profitability and employee engagement.

Artificial Intelligence (AI)

AI in Retail: How it’s Being Used, Where Trust is Falling Short, and What Retailers Can Do About It

June 2, 2026 at 8:00 pm

Artificial intelligence is changing how customers shop, with AI-driven e-commerce sales estimated to be over $144 billion by 2029. Now, retailers are looking for innovative ways to embed automated solutions across the customer journey. While consumers are willing to use AI — and some having done so already — its full value is not being…

Marketing, Customer Service, Omnichannel

The Dynamic Interplay Between Human Insights and AI in Inventory Management, Customer Care

June 6, 2023 at 1:49 pm

The retail industry’s commitment to artificial intelligence (AI) is unmatched, surpassing all industries except finance. According to the International Data Corporation (IDC), a staggering $300 billion investment in AI is anticipated by 2026. This influx of resources promises to augment the relationship between humans and machines, delivering immense advantages to brands and consumers. There's a…